Careers at Fathom

Fathom is transforming the way advisers and business owners create beautiful performance reports and access timely business insights. We've helped over 10,000 businesses around the world gain the valuable insights they need to make better business decisions — and we're just getting started!

We're looking for talented individuals to join our growing team.

Current Openings

Brisbane, Australia

Business Analyst

Marketing Designer

Junior Product Designer

Customer Support Specialist

API Developer

DevSecOps Engineer

Applicants must be an Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for these roles)

Seattle, United States

Customer Success Specialist - Strategic Accounts

Account Manager

Customer Educator

Perks, company and culture

Do your best work with the latest tech while we look after your back with Herman Miller Aeron Chairs

Enjoy unlimited espresso coffee brewed from gourmet coffee beans and select from a range of seasonal fruit

We're proud of our team! You'll be joining a range of experienced and innovative thinkers across a range of disciplines

Our Brisbane office is in a great location, offering free parking and an easy commute against the traffic

Enjoy a convenient walk to daycare, schools, park, gym, shopping centre and medical centre

In a small team like ours, every role has an abundance of opportunities to learn, grow and show initiative

Business Analyst

Brisbane, Australia

Due to strong growth, we are looking to expand our product team by welcoming a new Business Analyst aboard.

At Fathom, Business Analysts work as integral members of the Fathom product team, spanning across the entire lifecycle of new feature development. A normal day will see you working closely with designers & engineers on current features in progress, wrangling with delightfully complex subject matter, maintaining our backlog by documenting requirements for upcoming features and facilitating team agile ceremonies.

What you'll be doing:

  • Work as an integral member of the Fathom product team
  • Become a subject matter expert of our flagship product & the cloud accounting industry
  • Act as a conduit between business functions and technical delivery teams to gather, synthesise and communicate requirements for new features, enhancements and bugs
  • Collaborate closely with our design, engineering & testing teams to support the development process and deliver high quality outcomes into our product
  • Facilitate Agile ceremonies, including Retrospectives, Elaboration/estimation, & Sprint Planning sessions
  • Work alongside various departments to make sure our development backlog is kept prioritised and well-groomed
  • Help to support our testing and UAT process through well-documented acceptance criteria
  • Be comfortable owning and communicating agile artefacts (burn downs, velocity)

What we’re looking for:

  • Agile / Scrum experience
  • Ideally a minimum of 2-3 years experience
  • Sound knowledge of modern, iterative software development life cycles
  • Experience closely collaborating with other core functions of the product team (UX, Testing, Front end, Backend Engineers, DevOps)
  • Someone who sweats the small stuff, and demonstrates excellent attention to detail
  • Ability to comprehend and synthesise complex systems & subject matter
  • Excellent written and verbal communication and strong organisational skills
  • Proficient with the tools of the trade (We run on next-gen Jira, ProductBoard, etc.)
  • Prior experience in Fintech/Cloud accounting knowledge space would be a significant plus
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)
Apply now

Marketing Designer

Brisbane, Australia

Design plays a vital role at Fathom.

From the composition and finish of every detail on our marketing website through to agonising over the ideal user experience in our web application, a designer at Fathom will help strategise, design and craft our visual identity to our customers and within our industry.

We’re on the hunt for a junior or mid-weight multidisciplinary designer who has a great eye for detail and is keen to continue developing their skills. We also appreciate a designer who can think deeply, speak clearly, and loves collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this an opportunity to join a design focused team and influence the growth and aesthetic of a product still in its nascent stages.

Your work will vary from week-to-week, but could include:

  • Designing sales and marketing collateral, such as slide decks, brochures, social content and booth designs
  • Designing campaign landing pages, website banners and other digital assets
  • Creating design assets to support our content and educational marketing initiatives, such as our blog and help centre
  • Maintaining style-guides and production-ready digital assets
  • Working closely with our Senior Designers to continue developing our aesthetic and design processes
  • Coordinating production and printing relationships across our marketing collateral

What we're looking for:

  • 2-3+ years experience is ideal
  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital/print portfolio
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Adobe Creative Suite, Sketch)
  • Knowledge of pre-press processes
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re hands-on, skillful with your tools and able to apply yourself to a broad range of design tasks
Apply now

Junior Product Designer

Brisbane, Australia

At Fathom we agonise over meticulously crafting every detail to make the best possible product. Product Designers at Fathom research, strategise & design our flagship product to help our customers build better businesses.

We’re on the hunt for a junior multidisciplinary designer who has a great eye for detail and is keen to continue developing their skills. Ideally, we are looking for an up-and-coming designer with 6 months of commercial experience, but we would also be open to cultivating raw talent.

We also appreciate a designer who can think deeply, speak clearly, and loves collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this is an opportunity to join a design focused team and influence the growth and aesthetic of a product still in its nascent stages.

What you'll be doing:

  • Assisting with designing the user interface in our SaaS product
  • Creating wireframes, prototypes and production-ready assets
  • Assisting with UX research tasks (user interviews, usability testing, surveys)
  • Implementing patterns from the Fathom design system to create intuitive product experiences.
  • Working closely with the rest of our Product Design team to continue developing our design and UX processes

What we’re looking for:

  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital portfolio
  • Strong ability to solve interaction problems
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Sketch, InVision, Adobe Creative Suite)
  • Good working knowledge of UX concepts and processes
  • Good understanding of HTML, CSS and Javascript is a bonus
  • Prior experience in designing for software or Fintech would be a significant plus
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re an excellent problem solver, skillful with your tools and able to apply yourself to a broad range of design tasks
Apply now

Customer Support Specialist

Brisbane, Australia

We are looking for a talented customer advocate to join our customer success team in Brisbane, Australia. You’ll be responsible for providing outstanding customer service and support to our customers via email, phone, and screen share. You’ll answer incoming questions from customers via Fathom’s support system, Intercom. Your primary goal will be ensuring customers receive helpful and informative responses in a timely manner.

What you'll be doing:

Many of the questions you’ll encounter are related to either; software issues which require troubleshooting, or basic accounting and finance which require an introductory understanding of these concepts. Deep programming or accounting knowledge is not required, however you should be well-versed in basic troubleshooting techniques.An understanding of core accounting concepts (debits & credits, financial statements, etc) is an advantage.

Initially you’ll be expected to take a proactive approach to learn about the Fathom product, the accounting industry and our customers and partners. Once fully up-to-speed (2-3 months), you’ll be responsible for all ‘first-line’ support in the APAC region. You will be able to independently resolve customer queries, however you will also be part of a larger team available to support you for more complex issues.

You will interact daily with our product development team to communicate customer feedback and to help resolve issues. You’ll also have the opportunity to undertake your own passion projects related to supporting our customers.

Desired Skills and Experience:

We’re looking for a great communicator (both written and verbal) who loves helping people. Excellent writing skills are critical for this role and you should enjoy making complicated situations simple and painless for others. This means being a great problem-solver with the ability to analyse and resolve issues quickly. A positive attitude and an innate sense of compassion and empathy will be very helpful in this role. .

We strongly encourage candidates of all different backgrounds and identities to apply. Our current team comes from a diversity of professional backgrounds, and we will support you in your journey to adapt and learn a new industry. We are always eager to further diversify our company. Fathom is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

How to apply

When you submit your application online, please attach your resume, and cover letter. Your resume should tell the story of your experience, skills, and passions. Your cover letter should be tailored to this opportunity.

In your letter, please tell us why you want this job. Tell us about:

  • why you want to work in customer support.
  • why you want to work at Fathom and not somewhere else.
  • a description of a great customer service/support experience you had recently, and what made it great.
  • a time you taught yourself a new skill to complete a job or project.
Apply now

API Developer

Brisbane, Australia

Our APIs are built into the foundations here at Fathom. They touch many different parts of our product and it’s important that we develop them with an eye to scale and efficiency. We’re looking for someone who can join our team and bring a dedicated focus to this area of the business.

You will work alongside our front-end and core teams to ensure a balance between a great experience for API consumers and an efficient use of back-end resources. You will be able to contribute to the technical design of a product and have a measurable and direct impact.

Our fast-growing team includes developers, engineers and designers who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and influence the quality, value and architecture of a modern web application in a period of rapid growth.

What you'll be doing:

  • Developing and extending an existing REST based API for use in multiple scenarios
  • Designing new APIs in collaboration with our team
  • Integrating with other applications through their APIs
  • Practising TDD and ensuring we have appropriate coverage
  • Documenting our APIs with clarity and detail for use internally by our developers
  • Monitoring performance improvements

What we’re looking for:

  • 3+ years experience designing and developing REST APIs
  • Experience as a developer in C# and with the .NET framework; our technology stack covers SQL, C#, .Net Core, WebAPI, Signalr, Javascript frameworks
  • Experience with Azure (Azure functions, logic apps, Redis, CosmosDB, Service Bus etc.)
  • Solid understanding of test-driven development methodologies, SOLID principles and clean architecture.
  • An understanding of how to build a secure API that can scale
  • An understanding of API design in relation to HTTP verbs, pagination, rate limiting, versioning, HATEOAS, etc.
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’ll demonstrate excellent attention to detail
  • You have a commitment to efficiency
  • You have an ability to write with clarity and conciseness
  • You’re a self-learner with a passion for staying up-to-date on emerging API trends
  • You’ll be a fan of CI/CD
Apply now

DevSecOps Engineer

Brisbane, Australia

We’re looking for a conscientious and enthusiastic engineer with established experience working in the cloud and who brings a passion for protecting data. Security should be your catch cry and automation your bread and butter.

In this role you will help to inject and implement security into product focused teams, agile development processes, CI/CD pipelines and cloud environments across various architectures. It’s a challenging role because it requires a high level of communication and a broad knowledge base.

Our fast-growing team includes developers, engineers and designers who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and influence the quality, value and architecture of a modern web application in a period of rapid growth.

What you'll be doing:

  • Helping guide and implement security focused product features (eg. MFA, SSO, SPA authentication)
  • Understand our systems and identify opportunities to improve security and automation.
  • Help manage operational security. eg. SSL certificates, vulnerability scanning, network security, operational logging & third-party penetration testing.
  • Improving the monitoring, logging and incident response framework.
  • Building security focused testing and analysis into our CI/CD processes
  • Participating in daily standups and other aspects of our Agile planning process.
  • Working with the broader development team to champion secure coding and development practices.

What we’re looking for:

  • Experience with Microsoft Azure and a Microsoft development stack (C#, MVC, WebAPI,)
  • Experience working in an Agile development environment
  • A comprehensive understanding of security related concepts and standards (eg. cryptography, certificates, oAuth 2, SSO, authentication & authorization, OpenId Connect)
  • A solid understanding of OWASP TOP 10 and CWE Top 25 and how to mitigate these risks.
  • Highly competent with scripting and automation. PowerShell experience highly desirable.
  • Security related certifications are highly regarded.
  • Knowledge of CI/CD tools and processes.
  • Experience implementing GDPR and a good understanding around PII (desirable).
  • Experience with SIEM tools (desirable).

What you're all about:

  • You’re trustworthy
  • You’re very good at documenting and communicating knowledge and processes
  • You’re curious, with a desire to know not just that it works by why it works
  • You’re passionate about coming up with innovative approaches to solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging trends
Apply now

Customer Success Specialist - Strategic Accounts

Seattle, United States

As a member of our Customer Success team, you will expertly work with a specific subset of our users to help them as they implement and utilize Fathom’s software. You will be responsible for reaching out to customers as they initiate their first connection to our platform, helping them to navigate the set up and begin creating reports in Fathom. Additionally, you will actively provide any necessary demonstrations of Fathom’s capabilities. You will also help existing customers by being available to answer support questions, and provide virtual training to help them fully benefit from the software.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping business owners succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you'll be doing:

Your work will vary from week-to-week, but could include:

  • Reaching out to new customers to help them in the implementation process
  • Answering live chat questions from users who are learning the software
  • Responding to support tickets from existing clients, and honing your product knowledge to best respond to questions
  • Proactively engaging customers to understand their reporting needs
  • Calling newly connected customers to move them forward in understanding the product and offer any assistance they may need
  • Being available to offer assistance to subsets of users from an account management perspective
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must be on the way to completing a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient using cloud accounting systems and other web technologies
  • Confident on the phone, with outstanding written and verbal communication
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Has some experience or education in software implementation, sales, customer success, account management, business, finance, and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you're all about

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A team player who enjoys wearing multiple hats
Apply now

Account Manager

Seattle, United States

We are looking for an experienced Account Manager to develop and grow long-term relationships with our accountant customers. The Account Manager’s role is to oversee customers throughout their customer journey, from initial onboarding through continued account growth. You will be responsible for learning about customers’ short- and long-term needs with the Fathom product, training them on the platform, helping them develop an implementation strategy to scale effectively, and maintaining relationships for ongoing success and growth.

A successful account manager will have deep product knowledge and an understanding of the variety of use cases for the product; you will be responsible for supporting existing accounts on both a technical and strategic level. You will be eager to learn about customers and use cases, have a passion for teaching and training, and an ability to identify and actualize opportunities for customer growth. As part of the greater Customer Success team, you will work closely with a team dedicated to delivering an exceptional and personalized customer experience.

Responsibilities:

  • Developing and maintaining strong, long-lasting relationships with customers
  • Actively engaging with customers to provide product training and strategic advice
  • Setting goals with, and ensuring continued growth of, key accounts
  • Maintaining and monitoring key accounts for retention and growth
  • Delivering resources and training materials to increase product adoption and scale of use
  • Re-engaging accounts to provide training, including inactive or downgraded/cancelled accounts
  • Serving as the ongoing point of contact for managed accounts
  • Gathering and consolidating product feedback to relay to the product team
  • Responding to relevant support queries
  • Continually honing product knowledge to respond to queries and introduce enhancements to managed accounts
  • Representing Fathom’s brand and culture by going above and beyond to provide the best customer experience and care to our customers and partners

What we're looking for:

  • Candidates must have completed a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Candidates must have experience as an account manager in the SaaS industry
  • Candidates should have knowledge in accounting and/or finance
  • Technically proficient, and excited to learn about new technologies and software (proficiencies in using cloud account systems specifically a plus)
  • Empathetic, engaging, and solutions-oriented relationship builder
  • Passionate about training customers, and maintaining strong relationships
  • Able and eager to identify and anticipate user needs, and problem solve in ambiguous situations
  • Confident, technical communicator with excellent listening skills, and outstanding written and verbal communication
  • Adept at balancing several relationships and prioritizing competing tasks
  • Team player motivated to collaborate cross-functionally
  • Self-starter who takes initiative to learn about all aspects of the product, customers, and industry
  • Interested to learn about the accounting and accounting-technology industries
  • No prior experience using Fathom is required – training will be provided
Apply now

Customer Educator

Seattle, United States

We are looking for an eager Customer Educator to train and educate prospective customers on how to use and best leverage our platform according to their needs. The Customer Educator’s role is to guide valuable prospects from interest in the platform to in-depth understanding and readiness to implement the software in their firms. You will be responsible for identifying prospects’ particular use cases, providing tailored training through product demonstrations, and assisting them with continued education through to their ultimate buying decision. As a unique and important part of your role, you will also provide strategic guidance on roll out and implementation of Fathom within their firms, setting them up for long-term success with Fathom the platform and the tool that will help them better serve their clients.

A successful account manager will have deep product knowledge and an understanding of the variety of use cases for the product; you will be responsible for supporting existing accounts on both a technical and strategic level. You will be eager to learn about customers and use cases, have a passion for teaching and training, and an ability to identify and actualize opportunities for customer growth. As part of the greater Customer Success team, you will work closely with a team dedicated to delivering an exceptional and personalized customer experience.

Responsibilities:

  • Demonstrating and communicating the value of the platform to prospects
  • Understanding the breadth of use cases across prospects, and recognizing new use cases created by product enhancements
  • Becoming a product expert, and continually honing product knowledge
  • Training and educating prospects on how to use, and best leverage, the platform according to their use cases and desired outcomes
  • Providing continuing education and resources according to their needs, and being available as Point of Contact for assistance through the purchase decision process
  • Assisting in the development of prospects’ implementation strategies for broader use of Fathom across their firm and with clients
  • Re-engaging and recapturing stalling or lost opportunities through proactive outreach
  • Collecting feedback to assist in product and marketing growth strategy for Fathom’s present in the North American market and beyond
  • Representing Fathom’s brand and culture by going above and beyond to provide the best customer experience and care to our users and partners

What we're looking for:

  • Candidates must have completed a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient across software, and excited to learn about new technologies and software (proficiencies in using cloud account systems specifically a plus)
  • Ideally has some experience in software implementation, sales, customer success, or account management
  • Ideally has knowledge in accounting and/or finance
  • Enthusiastic learner with a drive to share his/her/their knowledge through teaching
  • Able and eager to identify and anticipate user needs, and problem solve in ambiguous situations
  • Empathetic and engaged listener with outstanding written and verbal communication
  • Team player motivated to collaborate cross-functionally
  • Self-starter who takes initiative to learn about all aspects of the product, customers, and industry
  • Excited to help accounting firms transform their services and help their clients’ businesses thrive
  • Interested to learn about the accounting and accounting-technology industries
  • No prior experience using Fathom is required – training will be provided
Apply now