Careers at Fathom

Fathom is transforming the way advisers and business owners create beautiful performance reports and access timely business insights. We've helped over 10,000 businesses around the world gain the valuable insights they need to make better business decisions — and we're just getting started!

We're looking for talented individuals to join our growing team.

Current Openings

Brisbane, Australia

Front End Web Developer

Applicants must be an Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for these roles)

Seattle, United States

Partner Development Consultant

Customer Success Specialist - Strategic Accounts

Perks, company and culture

Do your best work with the latest tech while we look after your back with Herman Miller Aeron Chairs

Enjoy unlimited espresso coffee brewed from gourmet coffee beans and select from a range of seasonal fruit

We're proud of our team! You'll be joining a range of experienced and innovative thinkers across a range of disciplines

Our Brisbane office is in a great location, offering free parking and an easy commute against the traffic

Enjoy a convenient walk to daycare, schools, park, gym, shopping centre and medical centre

In a small team like ours, every role has an abundance of opportunities to learn, grow and show initiative

Front End Web Developer

Brisbane, Australia

As a web developer at Fathom, you will be implementing thoughtful solutions to complex development challenges. You will be coding unique visualisations designed to impress our customers, utilising animation and interactivity, and contributing to a front-end framework that focuses on performance, scale and maintainability.

We view the ability to communicate in both the written and spoken form to be of paramount importance. This will be particularly evident in your focus on clean, articulate and efficient code that is easily understood by your fellow developers.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and influence the growth and architecture of a product still in its nascent stages.

What we’re looking for:

  • 3-5 years experience as a front-end developer
  • A Bachelor's degree in Computer Science is a bonus, but not essential
  • Experience with one or more JavaScript frameworks such as Angular, React, Aurelia, Ember, Vue
  • Extensive knowledge of JavaScript, HTML5, CSS3 and other web technologies
  • CSS pre-processor experience (SASS, LESS)
  • Strong understanding of the fundamentals of software engineering (ie. version control, testing, debugging, clean architecture)
  • Understanding of client side build systems (eg. webpack) and package management (npm, Yarn) is helpful, but not essential
  • Excellent written and verbal communication skills
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You demonstrate a willingness to learn and work hard
  • You have an ability to find the balance between the ‘perfect’ solution and the ‘fast’ solution
  • You’re passionate about coming up with innovative approaches to solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging trends
Apply now

Partner Development Consultant

Seattle, United States

Fathom is on a mission to provide business owners and advisors with beautiful performance reports and timely business insights. We are proud to have built a product that our customers truly love.

As part of our Customer Success team, Partner Development Consultants are responsible for the retention and growth of key accounts at Fathom. This includes identifying opportunities for further engagement and growth with existing partners. You will be involved in building and maintaining relationships with key customers, and ensuring that they are on the path to success.

Partner Development at Fathom requires both sales and customer support skills. A deep product knowledge will be crucial, as you will be responsible for supporting existing accounts and providing some technical support and direction. In addition, you will need to be able to identify opportunities for growth of Fathom in the customer's firm/business.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping our users succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you'll be doing:

  • Maintaining and monitoring key accounts for growth and retention
  • Interfacing with high value firms and potential high growth firms to provide resources, training and advice as they scale their advisory offerings
  • Maintaining an ongoing relationship with key contacts, and helping them scale their use of Fathom in their firm
  • Setting goals and ensuring continued growth of key accounts in terms of Fathom adoption
  • Running outreach campaigns to re-engage accounts and provide training
  • Delivering marketing resources and training materials that provide value to the firm either by improving their ability to use Fathom, or to advise their clients
  • Gathering product feedback from high value accounts and relay this to Fathom’s product team
  • Checking in with downgraded plans and following up with cancelled accounts
  • Responding to support tickets from existing clients, and honing your product knowledge to best respond to questions
  • Proactively engaging customers to understand their reporting needs
  • Being available to offer assistance to high value accounts from an account management perspective
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must be on the way to completing a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient using cloud accounting systems and other web technologies
  • Confident on the phone, with outstanding written and verbal communication
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Has some experience or education in software implementation, sales, customer success, account management, business, finance, and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you’re all about:

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A team player who enjoys wearing multiple hats
Apply now

Customer Success Specialist - Strategic Accounts

Seattle, United States

As a member of our Customer Success team, you will expertly work with a specific subset of our users to help them as they implement and utilize Fathom’s software. You will be responsible for reaching out to customers as they initiate their first connection to our platform, helping them to navigate the set up and begin creating reports in Fathom. Additionally, you will actively provide any necessary demonstrations of Fathom’s capabilities. You will also help existing customers by being available to answer support questions, and provide virtual training to help them fully benefit from the software.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping business owners succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you’ll be doing:

Your work will vary from week-to-week, but could include:

  • Reaching out to new customers to help them in the implementation process
  • Answering live chat questions from users who are learning the software
  • Responding to support tickets from existing clients, and honing your product knowledge to best respond to questions
  • Proactively engaging customers to understand their reporting needs
  • Calling newly connected customers to move them forward in understanding the product and offer any assistance they may need
  • Being available to offer assistance to subsets of users from an account management perspective
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must be on the way to completing a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient using cloud accounting systems and other web technologies
  • Confident on the phone, with outstanding written and verbal communication
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Has some experience or education in software implementation, sales, customer success, account management, business, finance, and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you're all about:

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A team player who enjoys wearing multiple hats
Apply now