Careers at Fathom

Fathom is transforming the way advisers and business owners create beautiful performance reports and access timely business insights. We've helped over 10,000 businesses around the world gain the valuable insights they need to make better business decisions — and we're just getting started!

We're looking for talented individuals to join our growing team.

Current Openings

Brisbane, Australia

Marketing Designer

Partner Success Specialist

Applicants must be an Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for these roles)

Seattle, United States

Customer Success Specialist - Strategic Accounts

Perks, company and culture

Do your best work with the latest tech while we look after your back with Herman Miller Aeron Chairs

Enjoy unlimited espresso coffee brewed from gourmet coffee beans and select from a range of seasonal fruit

We're proud of our team! You'll be joining a range of experienced and innovative thinkers across a range of disciplines

Our Brisbane office is in a great location, offering free parking and an easy commute against the traffic

Enjoy a convenient walk to daycare, schools, park, gym, shopping centre and medical centre

In a small team like ours, every role has an abundance of opportunities to learn, grow and show initiative

Marketing Designer

Brisbane, Australia

Design plays a vital role at Fathom.

From the composition and finish of every detail on our marketing website through to agonising over the ideal user experience in our web application, a designer at Fathom will help strategise, design and craft our visual identity to our customers and within our industry.

We’re on the hunt for a junior or mid-weight multidisciplinary designer who has a great eye for detail and is keen to continue developing their skills. We also appreciate a designer who can think deeply, speak clearly, and loves collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this an opportunity to join a design focused team and influence the growth and aesthetic of a product still in its nascent stages.

Your work will vary from week-to-week, but could include:

  • Designing sales and marketing collateral, such as slide decks, brochures, social content and booth designs
  • Designing campaign landing pages, website banners and other digital assets
  • Creating design assets to support our content and educational marketing initiatives, such as our blog and help centre
  • Maintaining style-guides and production-ready digital assets
  • Working closely with our Senior Designers to continue developing our aesthetic and design processes
  • Coordinating production and printing relationships across our marketing collateral

What we're looking for:

  • 2-3+ years experience is ideal
  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital/print portfolio
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Adobe Creative Suite, Sketch)
  • Knowledge of pre-press processes
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re hands-on, skillful with your tools and able to apply yourself to a broad range of design tasks
Apply now

Partner Success Specialist

Brisbane, Australia

This role is a fantastic opportunity for an enthusiastic individual who is eager to enter into the startup world and grow with the company. You'll need to have plenty of initiative, and drive to ensure that Fathom's customer experience is second to none.

We're looking for a confident communicator who demonstrates a passion for solving problems and helping business owners succeed. You should be able to build and maintain strong relationships that cater to the client's needs and provide a strong sense of customer service. You will work closely with a team dedicated to developing and delivering an amazing product and experience to our customers.

What you'll be doing:

  • Helping a wide range of companies, from SMEs to corporate clients, in a consultative role
  • Assisting some of Australia’s leading accounting firms with their use of Fathom, by providing exceptional guidance, product tours and support
  • Honing your product knowledge, so you can respond to product questions with thoughtfulness and empathy
  • Capturing customer feedback to help shape product development
  • Representing Fathom at industry events and conferences
  • Collaborating closely with team members from our Brisbane and Seattle offices

Desired Skills and Experience:

  • Outstanding written and verbal communication skills, and willingness to contribute as part of a collaborative and dynamic team
  • Candidates must have completed, or be on their way to completing a Bachelor's degree (Business, Finance, Accounting or similar) from an accredited university
  • Technically proficient using cloud accounting systems and other web technologies would be advantageous
  • A problem solver and team player who enjoys wearing multiple hats
  • Genuinely excited to help advisers and small business owners gain valuable insights and make better business decisions
  • A self-starter who takes pride in going above and beyond to get the job done
  • Eager to learn about the accounting and software markets, and takes initiative to grow their industry relationships and knowledge
Apply now

Customer Success Specialist - Strategic Accounts

Seattle, United States

As a member of our Customer Success team, you will expertly work with a specific subset of our users to help them as they implement and utilize Fathom’s software. You will be responsible for reaching out to customers as they initiate their first connection to our platform, helping them to navigate the set up and begin creating reports in Fathom. Additionally, you will actively provide any necessary demonstrations of Fathom’s capabilities. You will also help existing customers by being available to answer support questions, and provide virtual training to help them fully benefit from the software.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping business owners succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you'll be doing:

Your work will vary from week-to-week, but could include:

  • Reaching out to new customers to help them in the implementation process
  • Answering live chat questions from users who are learning the software
  • Responding to support tickets from existing clients, and honing your product knowledge to best respond to questions
  • Proactively engaging customers to understand their reporting needs
  • Calling newly connected customers to move them forward in understanding the product and offer any assistance they may need
  • Being available to offer assistance to subsets of users from an account management perspective
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must be on the way to completing a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient using cloud accounting systems and other web technologies
  • Confident on the phone, with outstanding written and verbal communication
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Has some experience or education in software implementation, sales, customer success, account management, business, finance, and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you're all about

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A team player who enjoys wearing multiple hats
Apply now