Careers at Fathom

Fathom is transforming the way advisers and business owners create beautiful performance reports and access timely business insights. We've helped over 10,000 businesses around the world gain the valuable insights they need to make better business decisions — and we're just getting started!

We're looking for talented individuals to join our growing team.

Current Openings

Brisbane, Australia

.NET Backend Developer

Customer Engagement Specialist

Product Manager

Senior Product Designer

Applicants must be an Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for these roles)

Perks, company and culture

Do your best work with the latest tech while we look after your back with Herman Miller Aeron Chairs

Enjoy unlimited espresso coffee brewed from gourmet coffee beans and select from a range of seasonal fruit

We're proud of our team! You'll be joining a range of experienced and innovative thinkers across a range of disciplines

Our Brisbane office is in a great location, offering free parking and an easy commute against the traffic

Enjoy a convenient walk to daycare, schools, park, gym, shopping centre and medical centre

In a small team like ours, every role has an abundance of opportunities to learn, grow and show initiative

.NET Backend Developer

Brisbane, Australia

Yes - we’re looking for a ‘.NET Developer’, but really we want to find someone who is passionate about building and scaling the backbone of a modern cloud application and who wants to work with a team dedicated to doing it the right way.

We’re working on complex scaling, quality and performance issues and utilising a range of interesting technology and approaches (eg. queues, caching, logging, authorisation, identity, functions as a service (FaaS), platform as a service (PaaS)) to help bring our vision to fruition.

Of course, in addition to working on the platform, there are also customer facing features to implement and maintain. Our work here includes rendering visualisations, integrations with other systems, coding accounting concepts, and general number-crunching.

Our current team is dedicated to promoting clean architecture, developing using SOLID principles, implementing TDD where appropriate and utilising pair programming. Quality and long-term sustainability are our guiding principles.

This is a talented group of designers, engineers, business analysts and product specialists who love to collaborate, including people who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and contribute to the quality, value and architecture of a modern web application in a period of rapid growth.

We’d love you to be that person and help us build on this foundation.

What you'll be doing:

Your work will vary from week-to-week, but could include, as an example:

  • Implementing an exception logging framework for use across all our sites
  • Participating in QA through peer code reviews
  • Fixing a bug discovered by a customer
  • Collaborating with design and front-end teams on a new reporting component
  • Integrating with other applications through their APIs
  • Practising TDD and ensuring we have appropriate coverage
  • Improving the performance of an SQL query

What we’re looking for:

  • 2-3+ years experience as a software developer
  • Experience in C# and with the .NET framework; our technology stack covers SQL, C#, .Net Core, WebAPI, Signalr, Javascript frameworks
  • A practical understanding of test-driven development methodologies, SOLID principles and clean architecture.
  • Experience with Azure is helpful but not required (Azure functions, logic apps, Redis, CosmosDB, Service Bus etc.)
  • A degree in Computer Science/Engineering or related disciplines is helpful but not required.
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’ll demonstrate excellent attention to detail
  • You have a commitment to efficiency
  • You have an ability to write with clarity and conciseness
  • You’re a self-learner with a passion for staying up-to-date on emerging trends
  • You’ll be a fan of CI/CD

This is an opportunity to work with a fun and talented team in a supportive environment. There are plenty of lunch options and we enjoy taking lunch together most days. There will often be a game of basketball, frisbee or grid-iron passing taking place.

You will have access to:

  • Some of the best designers, engineers & human beings in Brisbane, collaborating together in a modern, light-filled office.
  • A competitive salary with opportunities to progress in a growing team
  • Great back support with a Herman Miller Aeron Chair
  • The latest tech — we want you to be productive
  • Unlimited espresso coffee, fresh fruit
  • A convenient walk to daycare, schools, park, gym, shopping centre, medical centre
  • Free parking and an easy commute against the traffic

Apply for this position:

To apply for this position, please send your résumé and cover letter.

If you have any supporting information such as a Github profile, Stack Overflow profile, code samples, and links to sites or open-source projects you worked on, please attach this as well.

Apply now

Customer Engagement Specialist

Brisbane, Australia

We are looking for an outgoing and driven Customer Engagement Specialist to join our team in Brisbane, Australia. You’ll be responsible for reaching out to new potential customers to drive adoption. Your primary goal will be to ensure potential customers are well equipped to start using Fathom successfully.

What you'll do

  • You will focus on engaging new potential customers, establishing Fathom’s fit for the customer, and ensuring a seamless first experience
  • Reach out to warm leads and potential customers who have expressed interest in Fathom through our free trial, or on our website. Outreach will be primarily via phone call and email
  • Engage and qualify potential customers to understand their needs and use-case, provide solutions, and ultimately help them determine if Fathom is the right solution for their needs
  • Onboard new customers, or introduce them to a team member for onboarding
  • Provide product demonstrations (virtual and in-person) to potential customers
  • Record key information in our CRM to ensure we have access to accurate and reliable data
  • This role has the opportunity for advancement and growth further into Sales/BD, Customer Success, or Account Management

Who you are

  • You are an excellent written and verbal communicator
  • You enjoy helping people
  • You like to challenge yourself, and you are always looking to improve
  • You take initiative and you’re willing to put yourself out there
  • You have a keen eye for process and consistency
  • You are excited about technology, SaaS, FinTech or startups

Your experience/education

  • Bachelor’s degree
  • 2+ years experience in sales, customer service or account management role

You may be an ideal candidate if

  • You have an accounting or finance background/education
  • You have worked in a software/IT organisation
  • You have worked in a sales, customer success or account management role

We strongly encourage candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company. Fathom is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

How to apply

When you submit your application, please attach your resume, and cover letter. Your resume should tell the story of your experience, skills, and passions. Your cover letter should be tailored to this opportunity.

In your letter, please tell us why you want this job. Tell us about:

  • why you want to work with customers
  • why you want to work at Fathom and not somewhere else
  • a description of a great customer experience you had recently, and what made it great, OR
  • a time you taught yourself a new skill to complete a job or project

Other requirements

  • Must be a fluent English speaker and writer
  • This role is not eligible for visa sponsorship
Apply now

Product Manager

Brisbane, Australia

At Fathom, Product Managers research, strategise and collaborate with engineering & design to deliver our flagship product and help our customers build better businesses. A pivotal function of the Fathom product team, Product Management spans across the entire lifecycle of new feature development.

There are many tasks/responsibilities that fall under this role, but the core role is to facilitate the process from discovery to delivery, for thoughtful user-centric product outcomes that tread the balance of user needs, business objectives & technical constraints.

This is a talented group of designers, engineers, business analysts and product specialists who love to collaborate, including people who are recognised as leading practitioners in their respective crafts. This is an opportunity to join them and contribute to the quality, value and functionality of a modern web application in a period of rapid growth.

If this sounds like you - we'd love to hear from you!

What you'll be doing:

Your work will vary from week-to-week, but could include, as an example:

  • Translating the product direction and strategy into detailed requirements and prototypes.
  • Planning & facilitating customer research (via interviews & surveys), and utilise these insights to drive customer-centric product development
  • Working closely with internal teams to understand customer sentiment, needs, wants & frustrations, as well as tempering this perspective with your own data (qualitative & quantitative)
  • Providing feature leadership and management to ensure smooth delivery of product, and happy teams
  • Working closely with engineering and design to groom backlogs and line up sprints
  • Working at the coalface by participating in customer interactions (webinars, support, research)
  • Monitoring key product metrics, and utilise data observations in product decision making

What we're looking for:

  • 3+ years experience working as a Product Manager in a SAAS organisation
  • Ability to prioritise opportunities by weighing business and customer needs in decision making
  • Proven track record for driving positive customer solutions through deep advocacy and clever problem solving
  • A practical understanding of Agile development and product delivery lifecycle
  • Experience with tools like Jira, ProductBoard & Coda
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)
  • Experience or a background in accounting is a bonus but not required for the role

What you're all about:

  • Customer focused - you obsess over the details of our customers experience, and think outside the box to anticipate the needs of users
  • You love breaking down complex problems into their simplest form to achieve elegant solutions
  • You're a self-starter who can identify improvement opportunities within the team and see things through to delivery
  • Deeply analytical, you’re inquisitive and question potential conclusions and assumptions to form well rounded team solutions

Apply for this position:

To apply for this position, please send your resume and cover letter as well as any additional supporting information.

Apply now

Senior Product Designer

Brisbane, Australia

At Fathom, Product Designers work to research, strategise & meticulously craft every detail of our flagship product to help our customers build better businesses.

We appreciate designers who can think deeply, speak clearly, and love collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this is an opportunity to join a design focused team and influence the growth and aesthetic of our flagship product.

A Senior Product Designer at Fathom will:

  • Work as an integral member of the Fathom product team
  • Develop a deep knowledge of our users and their goals
  • Utilise and actively contribute to the Fathom Design System
  • Collaborate closely with our development teams to deliver high quality outcomes into our product
  • Plan & facilitate UX research tasks, including user interviews, usability testing & surveys
  • Synthesise, present and utilise user research findings to a high level
  • Identify & present ideas for new design initiatives, product features, and other opportunities
  • Work with various internal stakeholders to facilitate design outcomes for initiatives across Fathom
  • Demonstrate a commitment to ongoing active skill development

What we're looking for:

  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital portfolio
  • Ability to solve interaction problems
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Figma, etc.)
  • Good working knowledge of UX concepts and processes
  • Good understanding of HTML, CSS and Javascript is a bonus
  • Prior experience in designing for software or Fintech would be a significant plus
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re an excellent problem solver, skillful with your tools and able to apply yourself to a broad range of design tasks

Apply for this position:

To apply for this position, please send your resume and cover letter as well as any additional supporting information.

Apply now