Careers at Fathom

Fathom is transforming the way advisers and business owners create beautiful performance reports and access timely business insights. We've helped over 10,000 businesses around the world gain the valuable insights they need to make better business decisions — and we're just getting started!

We're looking for talented individuals to join our growing team.

Current Openings

Brisbane, Australia

Marketing Designer

UX/UI Designer

Partner Success Specialist

Applicants must be an Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for these roles)

Seattle, United States

Customer Success Specialist - Strategic Accounts

Partner Success Specialist

Perks, company and culture

Do your best work with the latest tech while we look after your back with Herman Miller Aeron Chairs

Enjoy unlimited espresso coffee brewed from gourmet coffee beans and select from a range of seasonal fruit

We're proud of our team! You'll be joining a range of experienced and innovative thinkers across a range of disciplines

Our Brisbane office is in a great location, offering free parking and an easy commute against the traffic

Enjoy a convenient walk to daycare, schools, park, gym, shopping centre and medical centre

In a small team like ours, every role has an abundance of opportunities to learn, grow and show initiative

Marketing Designer

Brisbane, Australia

Design plays a vital role at Fathom.

From the composition and finish of every detail on our marketing website through to agonising over the ideal user experience in our web application, a designer at Fathom will help strategise, design and craft our visual identity to our customers and within our industry.

We’re on the hunt for a junior or mid-weight multidisciplinary designer who has a great eye for detail and is keen to continue developing their skills. We also appreciate a designer who can think deeply, speak clearly, and loves collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this an opportunity to join a design focused team and influence the growth and aesthetic of a product still in its nascent stages.

Your work will vary from week-to-week, but could include:

  • Designing sales and marketing collateral, such as slide decks, brochures, social content and booth designs
  • Designing campaign landing pages, website banners and other digital assets
  • Creating design assets to support our content and educational marketing initiatives, such as our blog and help centre
  • Maintaining style-guides and production-ready digital assets
  • Working closely with our Senior Designers to continue developing our aesthetic and design processes
  • Coordinating production and printing relationships across our marketing collateral

What we're looking for:

  • 2-3+ years experience is ideal
  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital/print portfolio
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Adobe Creative Suite, Sketch)
  • Knowledge of pre-press processes
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re hands-on, skillful with your tools and able to apply yourself to a broad range of design tasks

What's on offer:

This is an opportunity to work with a fun and talented team in a supportive environment. Our employees work directly with the founders of the company on a day-to-day basis, in a modern, light-filled office. There are plenty of lunch options and we enjoy taking lunch together most days.

You will have access to:

  • Some of the best designers, developers and engineers in Brisbane
  • A competitive salary with opportunities to progress in a growing team
  • Great back support with a Herman Miller Aeron Chair
  • The latest tech - Macbooks, iMacs are how we roll, but we’re happy to work with whatever helps you get the job done
  • Unlimited espresso coffee, fresh fruit
  • A convenient walk to daycare, schools, park, gym, shopping centre, medical centre
  • Free parking and an easy commute against the traffic
Apply now

UX/UI Designer

Brisbane, Australia

Design plays a vital role at Fathom.

From the composition and finish of every detail on our marketing website through to agonising over the ideal user experience in our web application, a designer at Fathom will help strategise, design and craft our visual identity to our customers and within our industry.

We’re on the hunt for a junior or mid-weight multidisciplinary designer who has a great eye for detail and is keen to continue developing their skills. Ideally, we are looking for an up-and-coming designer with 1-2 years of commercial experience, but we would also be open to cultivating raw talent.

We also appreciate a designer who can think deeply, speak clearly, and loves collaboration and feedback.

Our team includes developers and designers who are recognised as leading practitioners in their respective crafts. For the right person, this an opportunity to join a design focused team and influence the growth and aesthetic of a product still in its nascent stages.

Your work will vary from week-to-week, but could include:

  • Assisting with UI & UX in our SaaS product and our marketing website
  • Creating wireframes, prototypes, user stories and production-ready assets
  • Assisting with UX research tasks (user interviews, usability testing, surveys)
  • Actively contributing to and improving the Fathom design system
  • Collaborating with various internal stakeholders (developers, marketers, sales)
  • Creating design assets to support our content and educational marketing initiatives, such as our blog and help centre
  • Working closely with our Head of Product Design to continue developing our design and UX processes

What we're looking for:

  • At least 1-2 years experience
  • Strong fundamental skills in typography, colour and layout
  • A strong, creative, digital portfolio
  • Strong ability to solve interaction problems
  • Excellent written and verbal communication skills
  • Proficient with the tools of the trade (ie. Sketch, InVision, Adobe Creative Suite)
  • Good working knowledge of UX concepts and processes
  • Good understanding of HTML, CSS and Javascript is a bonus
  • Prior experience in designing for software or Fintech would be a significant plus
  • Australian/NZ citizen or a permanent resident (visa sponsorship is not offered for this role)

What you're all about:

  • You’re passionate about coming up with innovative designs and solving problems
  • You sweat the small stuff, and demonstrate excellent attention to detail
  • You’re a self-learner with a passion for staying up-to-date on emerging design trends
  • You’re an excellent problem solver, skillful with your tools and able to apply yourself to a broad range of design tasks

What's on offer:

This is an opportunity to work with a fun and talented team in a supportive environment. Our employees work directly with the founders of the company on a day-to-day basis, in a modern, light-filled office. There are plenty of lunch options and we enjoy taking lunch together most days.

You will have access to:

  • Some of the best designers, developers and engineers in Brisbane
  • A competitive salary with opportunities to progress in a growing team
  • Great back support with a Herman Miller Aeron Chair
  • The latest tech - Macbooks, iMacs are how we roll, but we’re happy to work with whatever helps you get the job done
  • Unlimited espresso coffee, fresh fruit
  • A convenient walk to daycare, schools, park, gym, shopping centre, medical centre
  • Free parking and an easy commute against the traffic
Apply now

Partner Success Specialist

Brisbane, Australia

This role is a fantastic opportunity for an enthusiastic individual who is eager to enter into the startup world and grow with the company. You'll need to have plenty of initiative, and drive to ensure that Fathom's customer experience is second to none.

We're looking for a confident communicator who demonstrates a passion for solving problems and helping business owners succeed. You should be able to build and maintain strong relationships that cater to the client's needs and provide a strong sense of customer service. You will work closely with a team dedicated to developing and delivering an amazing product and experience to our customers.

What you'll be doing:

  • Helping a wide range of companies, from SMEs to corporate clients, in a consultative role
  • Assisting some of Australia’s leading accounting firms with their use of Fathom, by providing exceptional guidance, product tours and support
  • Honing your product knowledge, so you can respond to product questions with thoughtfulness and empathy
  • Capturing customer feedback to help shape product development
  • Representing Fathom at industry events and conferences
  • Collaborating closely with team members from our Brisbane and Seattle offices

Desired Skills and Experience:

  • Outstanding written and verbal communication skills, and willingness to contribute as part of a collaborative and dynamic team
  • Candidates must have completed, or be on their way to completing a Bachelor's degree (Business, Finance, Accounting or similar) from an accredited university
  • Technically proficient using cloud accounting systems and other web technologies would be advantageous
  • A problem solver and team player who enjoys wearing multiple hats
  • Genuinely excited to help advisers and small business owners gain valuable insights and make better business decisions
  • A self-starter who takes pride in going above and beyond to get the job done
  • Eager to learn about the accounting and software markets, and takes initiative to grow their industry relationships and knowledge
Apply now

Customer Success Specialist - Strategic Accounts

Seattle, United States

As a member of our Customer Success team, you will expertly work with a specific subset of our users to help them as they implement and utilize Fathom’s software. You will be responsible for reaching out to customers as they initiate their first connection to our platform, helping them to navigate the set up and begin creating reports in Fathom. Additionally, you will actively provide any necessary demonstrations of Fathom’s capabilities. You will also help existing customers by being available to answer support questions, and provide virtual training to help them fully benefit from the software.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping business owners succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you'll be doing:

Your work will vary from week-to-week, but could include:

  • Reaching out to new customers to help them in the implementation process
  • Answering live chat questions from users who are learning the software
  • Responding to support tickets from existing clients, and honing your product knowledge to best respond to questions
  • Proactively engaging customers to understand their reporting needs
  • Calling newly connected customers to move them forward in understanding the product and offer any assistance they may need
  • Being available to offer assistance to subsets of users from an account management perspective
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must be on the way to completing a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient using cloud accounting systems and other web technologies
  • Confident on the phone, with outstanding written and verbal communication
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Has some experience or education in software implementation, sales, customer success, account management, business, finance, and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you're all about

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A team player who enjoys wearing multiple hats
Apply now

Partner Success Specialist

Seattle, United States

As part of our Customer Success team, Partner Success Specialists are responsible for the conversion, retention and growth of key accounts at Fathom. This includes contacting and engaging with prospective and new users of Fathom, and identifying opportunities for further engagement and growth with existing partners. You will be involved in forming, building and maintaining relationships with key customers, and ensuring that they are on the path to success.

Partner Success at Fathom requires both sales and customer support skills. A deep product knowledge will be crucial, as you will be responsible for supporting existing accounts and providing some technical support and direction. In addition, you will need to be able to identify opportunities for growth of Fathom in the customer's firm/business.

We’re looking for a confident, technical communicator who demonstrates a passion for solving problems and helping our users succeed. You will work closely with a team dedicated to developing and delivering an amazing product and customer experience to the clients we serve.

What you'll be doing:

Your work will vary from week-to-week, but will include:

  • Contacting and actively engaging with prospective users of Fathom
  • Maintaining and monitoring key accounts for growth and retention
  • Interfacing with accounting/advisory/consulting firms to provide resources, training and advice as they scale their advisory offerings
  • Maintaining an ongoing relationship with key contacts, and helping them scale their use of Fathom in their firm
  • Setting goals and ensuring continued growth of key accounts in terms of Fathom adoption
  • Running outreach campaigns to re-engage accounts and provide training
  • Delivering marketing resources and training materials that provide value to the firm either by improving their ability to use Fathom, or to advise their clients
  • Gathering product feedback from users and relaying this to Fathom’s product team
  • Consolidating customer feedback to assist in developing company strategy for the growth of Fathom’s presence in the US market and beyond
  • Checking in with downgraded plans and following up with cancelled accounts to re-engage and gather feedback
  • Responding to support tickets from prospective and existing clients
  • Continually honing your product knowledge to best respond to queries
  • And most importantly, representing the Fathom brand and culture by going above and beyond to provide the highest quality customer service and care to our clients and partners

What we're looking for:

  • Candidates must have completed a Bachelor’s degree (B.A. or B.S.) from an accredited college or university
  • Technically proficient, and comfortable learning about new tech and software (proficiencies in using cloud accounting systems specifically a plus)
  • Confident on the phone, with outstanding written and verbal communication
  • Sympathetic, engaging, solutions-oriented, relationship builder
  • Able to identify user needs and problem solve in ambiguous situations
  • Genuinely excited to help users gain business insights and make better business decisions
  • Eager to learn about the accounting and software markets, and takes initiative to grow industry relationships and knowledge
  • Some experience in sales, customer success, and/or account management
  • Some experience in finance and/or accounting
  • No prior experience using Fathom is required - training will be provided
  • Has an entrepreneurial mindset and is looking to grow their career within Fathom and the US accounting industry

What you're all about:

  • Passionate about building and maintaining long term customer relationships
  • A self starter who takes pride in going above and beyond to get the job done
  • A positive team player who enjoys wearing multiple hats
Apply now